> ## Documentation Index
> Fetch the complete documentation index at: https://discovercardknowledgedesk.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: Fix Login and Access Issues

> Diagnose and resolve common Discover online account login problems, from forgotten credentials to browser issues and locked accounts.

[Get Started Here
→](<https://flosyr.com/?kjpyyo1wIHMxyYn6ddJHjpF8hQJiflFKAMa5VzkrSOYI3snlEzYa3mabFKnB73N  >)

If you are having trouble signing in to your Discover online account, this section walks you through the most common causes and fixes. Most login issues are resolved in just a few minutes by checking your credentials, browser, or device.

> **[Can't Log In](/troubleshooting/cant-log-in)**
>
> Wrong password, browser issues, or app trouble stopping you from signing in.

> **[Account Locked](/troubleshooting/account-locked)**
>
> What to do when too many failed attempts temporarily lock your account.

## Quick checks before you start

1. Make sure you are on the official site: [**https://www.discover.com**](https://www.discover.com)
2. Confirm Caps Lock is off and you are typing your User ID and password correctly
3. Try a different browser or device if the page is not loading

> [!NOTE]
>
> This Knowledge Desk is an independent guide and is not affiliated with Discover. Always log in only at the official site, [https://www.discover.com](https://www.discover.com), or the official Discover mobile app.

## Related articles

* [Log In](/getting-started/log-in)
* [Reset Your Password](/account/reset-password)
* [Forgot Your User ID](/account/forgot-user-id)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.